Privacy Policy
What This Policy Covers
This privacy policy explains how ProCraft Exteriors collects, uses, and protects information you share when you visit our website or contact us about roofing, siding, windows, or other exterior services. We keep this plain and direct — you deserve to know what happens with your information without having to decode legal language.
Information We Collect
When you fill out a contact or estimate request form, we collect the details you provide: your name, phone number, email address, property address, and any notes about your project. If you call us directly at (314) 965-2353 or email info@procraftexteriors.com, we retain that correspondence as part of your inquiry record.
Our website also collects basic, anonymized analytics data — pages visited, general geographic region, browser type, and how visitors arrived at the site. This data is aggregated and is not tied to your identity. We do not use tracking pixels, behavioral ad networks, or session-recording tools.
How We Use Your Information
The information you share is used for one purpose: helping you with your project. That means responding to your inquiry, scheduling an on-site estimate, preparing documentation for your insurance claim if applicable, and following up on work in progress. We do not use your contact details for unrelated marketing campaigns or sell your information to third parties — ever.
If your project involves an insurance claim, we may share relevant documentation (photos, scope of loss reports, estimates) with your carrier or adjuster, but only with your explicit authorization. We coordinate with insurers on your behalf, not around you.
Data Retention
We retain project-related records — including contact information, estimates, signed work authorizations, and insurance correspondence — for as long as is reasonably necessary for warranty, legal, or accounting purposes. If you would like your information removed and there is no active contractual or legal obligation requiring us to keep it, contact us and we will honor that request.
Your Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of that data. We do not sell personal data, but your right to request disclosure or deletion still applies. Submit those requests to info@procraftexteriors.com or call (314) 965-2353.
Visitors from the European Union are unlikely to be the primary audience for a Missouri-based exterior contractor, and we do not operate in a way that triggers GDPR obligations. If you believe GDPR applies to your situation, contact us and we will respond in good faith.
Contact for Privacy Questions
If you have questions about this policy, want to know what information we hold, or need to report a concern, reach us at:
ProCraft Exteriors
744 Spirit of St Louis Blvd, Chesterfield, MO 63005
Phone: (314) 965-2353
Email: info@procraftexteriors.com
This policy may be updated periodically. Material changes will be reflected with a revised date at the top of this page.